Disruption and Innovation

Feb 1 2018 - 11:30am to 1:00pm

Disruption → Innovation
with Jill Castilla, Citizens Bank of Edmond

How did a little community bank in Edmond, Oklahoma, drastically shift from an institution on the brink of extinction to a thriving, innovative community bank in a matter of years? Hear the battle stories and successes of Citizens Bank of Edmond from President and CEO Jill Castilla. From social media to music videos to cash mobs, Citizens has differentiated itself in the banking industry. Learn best practices, ideas and strategies that you can take back to your own organization.

Jill Castilla

"Community Banker of the Year" by American Banker, "Most Innovative CEOs in Banking" by Bank Innovation, "Most Admired CEOs in Oklahoma" by Journal Record, "Most Powerful Women in Banking-Women to Watch" by American Banker, "Business Leader of the Year" by Oklahoma Christian University and "Marketer of Oklahoma" by American Marketing Association, Jill Castilla leads Citizens Bank of Edmond as its President and Chief Executive Officer and Chairwoman of its bank holding company. Jill is Chairwoman of the Community Bankers Association of Oklahoma as well as American Bankers Association Communications Council.

She is the visionary behind "Heard on Hurd," Citizens' community building event that draws more than 25,000 to a bank celebration every month. She leads community bank innovation through development of ATM customer interaction products, branch lobby design and customer outreach methods. She serves on the executive committee of Edmond Public School Foundation. In 2016, Hawaii Pacific University named her one of its top 50 graduates and she was one of their first Distinguished Alumni Award recipients. As an industry leader and active community member, Jill serves on numerous boards, including University of Central Oklahoma Foundation, Peppers Ranch, Neighborhood Services Organization, Edmond Chamber of Commerce, Southwest Graduate School of Banking at SMU and Sub S Bank Association as well as committees for ICBA and Oklahoma Bankers Association. Jill leads social media in the financial industry and is a frequent keynote speaker on leadership, banking and technology. She is an active member of Connect UMC as well as PTOs for two Edmond public schools. Jill holds a Master's degree in economics from the University of Oklahoma, a Bachelor's degree in finance from Hawaii Pacific University and is a graduate of the University of Wisconsin's Graduate School of Banking. She is an Army vet, an Army wife and an Army mom.



The luncheon will be held at the Boldt Construction building at 100 W. Hefner Rd. Oklahoma City, OK 73114 (Click here for a Google Map). Please be sure to get there in time for networking — from 11:30 a.m. to 12 p.m. The actual luncheon will be from 12 p.m. to 1 p.m.

IABC Members and Students pay only $20 per person. Non-members are welcome for $30 each. If you have any questions about registration or want to RSVP but want to pay at the door, send us an email and we'll get you all fixed up.

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