Top executives and entrepreneurs will gather with the best in the business to learn and discuss the importance of the customer journey as a differentiator in today’s competitive business environment. M3 2015 focuses on the customer experience and provides different perspectives on how customer thoughts and behaviors can provide insights to guide brand, product and business development.
m3 emcee: Kym Koch, Koch Communications
keynote speaker: Crystal Washington, Author, Social Media Strategist
Elisabeth Hodges, Initial Call
Sarah Sears, s design inc.
Brian Ferrel, factor 110
Brent Gooden, Gooden Group
non-profit case studies in the customer journey: moderated by Bill Shapard, ShapardResearch
Louisa McCune-Elmore, The ANIMAL Conference, Kirkpatrick Foundation
Jill DeLozier, Downtown OKC
Miki Farris, Infant Crisis Services
customer journey panel discussion:
Kathy Oden-Hall, Paycom
additional panelists to be confirmed
new afternoon workshop: wine & washington - 1:30 to 3:30 p.m.
the master class (includes a glass of wine): Crystal Washington, Author, Social Media Strategist, & Keynote Speaker discusses Technology for Efficiency, Relationship Building and Focusing on Real Priorities
Group rates available. Space is limited. Choose the IABC member category when you register.
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